Frequently Asked
Questions

Creating a 001jili account is quick and straightforward. Click the Register button on the homepage, fill in your mobile number or email address, set a strong password, and verify your contact details via OTP. You'll then be guided through our KYC (Know Your Customer) process, where you'll need to submit a valid government-issued Philippine ID. Once verified, your account is fully active and ready to play. The entire process typically takes under 10 minutes.

You must be at least 21 years old to register and play at 001jili. This is a strict requirement under Philippine law and PAGCOR regulations governing online gambling. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any funds returned. There are no exceptions to this policy.

001jili accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• PhilSys National ID (ePhilID)
• SSS ID or UMID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID
• Postal ID

Your ID must clearly show your full name, date of birth, and photo. Expired IDs are not accepted.

No. Each player is permitted only one 001jili account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any bonuses. If you've forgotten your login details, use the password reset function or contact our support team.

Go to the 001jili Login page and click "Forgot Password." Enter your registered mobile number or email address, and we'll send you a one-time password (OTP) to verify your identity. Once verified, you can set a new password. For security reasons, your new password must be at least 8 characters and include a mix of letters and numbers. If you're still having trouble, contact our 24/7 live chat support.

To close your account, contact our 24/7 live chat support team and submit a formal account closure request. Before closing, ensure you have withdrawn any remaining balance. Account closure is permanent — once closed, your account cannot be reopened. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tools first. Visit our Responsible Gaming page for more information.

001jili supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit)

All transactions are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted.

The minimum deposit at 001jili is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification for security purposes.

GCash and Maya deposits are credited to your 001jili account instantly — usually within seconds of completing the transaction. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing times. If your deposit hasn't appeared after 2 hours, please contact our support team with your transaction reference number.

To withdraw, log in to your 001jili account, go to the Cashier section, and select "Withdraw." Choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your withdrawal account must be registered in your own name — third-party withdrawals are not permitted. GCash and Maya withdrawals typically process within 15 minutes. Bank transfers take 1–3 business days.

The minimum withdrawal amount is ₱200 for GCash and Maya, and ₱500 for bank transfers. Your KYC verification must be fully completed before your first withdrawal can be processed. This is a security requirement to protect all players on the platform.

001jili does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — please check with GCash, Maya, or your bank directly. For bank transfers, some banks charge a small inter-bank transfer fee which is outside 001jili's control.

001jili offers a wide variety of games including online slots, bingo, fishing games, arcade-style titles, table games, and live dealer games. Popular titles include Boat of Fortune, Mahjong Ways 2, and hundreds of slot games. New games are added regularly, so there's always something fresh to try.

Yes. All games on 001jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be manipulated. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) rates.

RTP stands for Return to Player — it's the percentage of total wagered money that a game is designed to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for individual sessions. Higher RTP generally means better odds for players. You can find the RTP for each game in its information panel.

Absolutely. 001jili is fully optimized for mobile play on both Android and iOS devices. You can play directly through your mobile browser without downloading anything — just visit 001jili.app on your phone and log in. The mobile experience is smooth, fast, and includes the full game library. A stable internet connection (WiFi or mobile data) is recommended for the best experience.

001jili offers a generous welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less.

Most bonuses at 001jili are credited automatically after you make a qualifying deposit. Some promotions may require you to enter a promo code during deposit or opt in via the promotions page. Check the specific terms of each promotion for claiming instructions. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact our live chat support with your deposit reference.

001jili uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details, read our Privacy Policy.

Yes. 001jili supports two-factor authentication (2FA) via SMS OTP. We strongly recommend enabling 2FA on your account for an extra layer of security. You can activate it in your account security settings. With 2FA enabled, even if someone knows your password, they cannot access your account without the OTP sent to your registered mobile number.

If you suspect your account has been accessed without your permission, take these steps immediately:

1. Change your password right away via the login page.
2. Contact our 24/7 live chat support to flag the account for investigation.
3. Review your recent transaction history for any unauthorized activity.
4. Enable 2FA if you haven't already.

Our security team will investigate and take appropriate action, including temporarily freezing the account if necessary.

001jili provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality-check reminders, cool-off periods, and self-exclusion. All tools are accessible from your account settings at no cost. Visit our Responsible Gaming page for detailed information on each tool and how to activate them.

You can request self-exclusion directly from your account settings under the Responsible Gaming section, or by contacting our 24/7 live chat support. Self-exclusion options range from 30 days to permanent exclusion. Once activated, self-exclusion cannot be reversed during the exclusion period. Gambling is addictive. Know when to stop. If you need help, please reach out — we're here for you.

001jili operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which oversees online gambling in the Philippines. Our responsible gaming policies, age verification procedures, and player protection tools are all aligned with PAGCOR's guidelines to ensure a safe and fair gaming environment for all Filipino players.